Questions, feedback, or technical help: [email protected]
Typical reply time: 24–48 hours
Where is my data stored?
Silo is local-first. Your client records, case notes, tasks, and documents stay on your device.
Does Silo need internet?
Core workflows work offline. Internet may be used for Apple services (for example purchase validation/restoration) or external links you choose to open.
How do I back up my data?
In Silo, go to Settings → Backup Now and export a .silo backup file to a safe location.
I lost my phone. Can you recover my data?
No. Silo does not keep cloud copies of your local data. Keep regular encrypted backups.
How do I restore Lifetime Access? Go to Settings → Restore Purchase and use the same Apple ID as the original purchase.